Privacy Policy

Privacy Policy

Effective Date: August 19, 2025

At Oak and Iron Cigars LLC, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you access our website at oakandironcigars.com or engage with our services. By visiting our website, you agree to the practices described in this policy.

We do not sell, rent, or share your personal data with unaffiliated third parties, except as described below and only to the extent necessary to operate our business and fulfill our legal obligations.

Information We Collect

When you visit our website or make a purchase, we collect personal information that you voluntarily provide. This includes your name, email address, shipping and billing information, telephone number, and payment details. We may also collect technical data such as your IP address, browser type, device type, and interactions with our site. This data helps us improve our site’s performance and secure your experience.

How We Use Your Information

We use the information we collect to process your orders, communicate with you about your purchases, send you order confirmations and updates, provide customer support, and improve our website and services. We may also use the data to detect fraud, ensure age compliance, and meet our legal obligations.

How Information Is Collected

Information is collected when you complete forms on our website, make a purchase, subscribe to communications, or engage with our customer service. We may also use cookies and similar technologies to collect data about how you navigate and interact with our site, which helps us optimize functionality and usability.

Cookies and Tracking Technologies

Cookies are small data files stored on your device that help us recognize your browser and gather analytics about user behavior. These cookies allow us to remember your preferences, analyze performance, and track site usage. We do not store sensitive information like payment data in cookies. You can modify your browser settings to manage or disable cookies, but doing so may affect certain features of the website.

Use of Analytics Tools

We use third-party analytics tools, including Google Analytics, to track how users interact with our site. These tools collect information such as time spent on the site, pages visited, and referring websites. This helps us improve the user experience and evaluate performance. You may opt out of Google Analytics by installing their official browser add-on. We may also use other services, such as Adobe Analytics or similar tools, strictly for internal evaluation purposes. No personally identifiable information is shared with these providers beyond what is necessary for analytical performance.

Third-Party Service Providers

We work with trusted third parties to help operate our business and website. These service providers may assist with payment processing, website hosting, marketing, shipping, fraud prevention, and analytics. Personal information is shared with these providers only as necessary to perform their services, and they are required to maintain the confidentiality and security of that information.

Email Communications

We will use your email address to communicate with you about your orders, shipping updates, and account-related matters. If you choose to receive promotional communications, we may send newsletters or special offers. You can unsubscribe from marketing emails at any time by using the link provided at the bottom of each email or by contacting us directly.

Direct Mail

If you make a purchase or request marketing materials, you may receive printed catalogs or promotional mail. You can opt out of physical mailings by contacting us, and we will promptly remove you from our mailing list.

Access and Modification of Information

You can access and update your personal information at any time by logging into your account on our website. For security purposes, we do not allow personal data changes over the phone. If you require assistance, please contact our support team for help.

Opting Out

You may opt out of promotional emails or mailings at any time. To stop receiving emails, use the unsubscribe link in any of our marketing messages or reach out to us directly. We will promptly respect your preferences.

Age Verification

Oak and Iron Cigars LLC strictly enforces compliance with federal and state laws prohibiting the sale of tobacco products to individuals under the age of twenty-one. By using our website and placing an order, you affirm that you are at least twenty-one years old. We reserve the right to require additional identification or documentation to confirm your age if we are unable to verify it based on the information you provide. Orders may be delayed or canceled if age verification cannot be confirmed. This policy applies to all customers, including those residing outside the United States. For any international orders, a manual age verification process may be required.

California Privacy Rights

If you are a California resident, you are entitled to additional rights under the California Consumer Privacy Act. These rights include the ability to request access to the personal information we hold about you, to request deletion of your information, and to request that we do not sell your personal data.

We do not sell your personal information. However, you may still exercise your rights under California law by contacting us with a verifiable request. We will respond in accordance with legal requirements and provide the requested information or confirm deletion where applicable.

You may submit a privacy request by contacting us via email or by using the contact form on our website. We may require additional information to verify your identity before processing any request.

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from loss, misuse, unauthorized access, or disclosure. This includes the use of Secure Sockets Layer encryption during transmission of payment data. However, no data transmission or storage system is guaranteed to be 100 percent secure. You are responsible for maintaining the security of your login credentials and account access. Always sign out and close your browser after using a shared computer.

External Links

Our website may include links to third-party websites. These external sites operate independently from Oak and Iron Cigars LLC and may have their own privacy policies. We are not responsible for the content, practices, or privacy standards of those websites. We encourage you to review their policies before sharing personal information.

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technologies, or legal obligations. If any material changes are made, we will update the effective date and post the revised policy on our website. Continued use of our site following any updates constitutes acceptance of the revised policy.